Effective Date: 22 Aug 2024
At Tickno Zone Mobile Phones & Accessories Trading L.L.C, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when visiting or making a purchase on www.ticknozone.com. By using our website, you agree to the practices described in this policy.
If you do not agree with this Privacy Policy, please do not use our website.
1. Information We Collect
We collect both personal information and non-personal information to provide and improve our services.
Personal Information
Personal information is data that identifies you as an individual and includes, but is not limited to:
- Name: For account registration and purchases.
- Contact Information: Email address, phone number, and billing or shipping address.
- Payment Information: Payment details such as credit card numbers (collected securely via third-party payment processors).
- Account Information: Username and password for your account on our website.
- Order History: Details of your purchases, including products, order dates, and amounts.
Non-Personal Information
Non-personal information includes data that does not identify you personally and includes:
- Device Information: IP address, browser type, and device type.
- Usage Data: Information about how you use our website, including pages visited, time spent on the site, and referring websites.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Order Fulfillment: To process and ship your orders, and provide customer support related to your purchases.
- Account Management: To help you create, manage, and maintain your account on our website.
- Communications: To send you order updates, customer service messages, and responses to inquiries.
- Marketing: To send you promotional emails and newsletters (only if you opt-in), including special offers, discounts, and updates on new products.
- Website Improvement: To analyze site traffic, improve our services, and optimize user experience based on your preferences.
- Security: To protect your account and our website from unauthorized access, fraud, or other illegal activities.
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
- Enhance User Experience: Cookies help remember your login information, cart contents, and browsing preferences.
- Analytics: We use tracking technologies to analyze site traffic, user behavior, and improve website performance.
- Advertising: We may use cookies to show you personalized ads based on your interests and past interactions with our website.
You can adjust your cookie preferences through your browser settings. Disabling cookies may impact the functionality of some features on our website.
4. How We Protect Your Information
We take appropriate technical and organizational measures to safeguard your personal data. These include:
- Data Encryption: All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.
- Access Control: We restrict access to your personal information to authorized personnel who need the data to perform their job functions.
- Data Anonymization: Where appropriate, we anonymize data to reduce the risk of identifying individuals in case of a data breach.
- Regular Security Audits: We perform regular audits to ensure the ongoing security and integrity of our systems.
Despite our best efforts, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your information with third-party service providers, such as payment processors, shipping companies, and marketing platforms, to facilitate the services we offer. These third parties are contractually obligated to protect your information.
- Legal Obligations: We may disclose your personal information if required by law, such as in response to a court order, subpoena, or other legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner as part of the business transaction.
6. Third-Party Links
Our website may contain links to third-party websites or services. These third-party sites operate independently of us and have their own privacy policies. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies when visiting these sites.
7. Your Data Protection Rights
You have certain rights regarding the personal information we hold about you, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update your personal information if it is inaccurate.
- Deletion: You can request that we delete your personal information, subject to certain legal obligations.
- Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Withdraw Consent: You can withdraw your consent for us to process your personal data (e.g., marketing emails) at any time.
To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request within the timeframes required by applicable data protection laws.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing transactions, maintaining your account, or complying with legal obligations. When we no longer need to retain your information, it will be securely deleted or anonymized.
9. International Data Transfers
Your information may be transferred to, and processed in, countries other than the one in which you reside, including the United Arab Emirates and other locations where our service providers operate. We ensure that all data transfers comply with applicable data protection regulations and are protected by appropriate safeguards, such as contractual clauses.
10. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information. If you believe we might have information from or about a child under 18, please contact us at [Insert Contact Email].
11. Compliance with UAE Data Protection Laws
Tickno Zone Trading LLC complies with the data protection laws of the United Arab Emirates, including Federal Law No. 15 of 2020 on Consumer Protection. By using our website, you consent to the collection, use, and processing of your personal data in accordance with UAE laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. We will post any updates on this page and indicate the “Effective Date” of the new policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Tickno Zone Trading LLC
Al Sabkha Road 51, Naif, Diera, Dubai
United Arab Emirates
Email: info@ticknozone.com
Phone: +971554907017
End of Privacy Policy
