Terms and Conditions

Effective Date: 22 Aug 2024

Welcome to Tickno Zone Mobile Phones & Accessories Trading L.L.C, a company registered and operating in the United Arab Emirates. By accessing or purchasing from our website, you agree to the following terms and conditions. These terms apply to all users, including customers, browsers, vendors, and merchants. Please read these terms carefully before using our website or services.

If you do not agree with any part of these terms, please refrain from using our services.

1. Definitions

Company: Refers to Tickno Zone Mobile Phones & Accessories Trading L.L.C, located at Al Sabkha Road 51, Naif, Deira, Dubai, United Arab Emirates.
Website: Refers to the official website of Tickno Zone Trading LLC, https://www.ticonozone.com.
User/You: Refers to any individual or entity accessing or using the services provided by Tickno Zone Mobile Phones & Accessories Trading L.L.C.
Products: Refers to the electronics and accessories offered for sale by Tickno Zone Mobile Phones & Accessories Trading L.L.C.
Order: Refers to a request by the user to purchase a product from the website.

2. General Terms

By using our website and services, you represent that you are at least 18 years old or have obtained permission from a legal guardian.
These Terms and Conditions may be updated at any time without prior notice. It is your responsibility to review the Terms periodically.
You agree not to use our products for any illegal or unauthorized purpose, including violating any laws in the UAE or your jurisdiction.

3. Products and Services

Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not guarantee that the descriptions, images, or other content on the website are error-free.
Pricing: Prices are subject to change without notice. We reserve the right to modify or discontinue any product without prior notice.
Stock Availability: Product availability is subject to stock levels, and we do not guarantee the availability of any particular product at any given time.

4. Orders and Payment

Order Acceptance: We reserve the right to refuse or cancel any order at our sole discretion. This may occur if the product is out of stock, pricing errors, or other unforeseen issues.
Payment Methods: We accept payments via [e.g., credit cards, Bank Transfer, PayPal, etc.]. All payments must be completed before the dispatch of goods.
Order Confirmation: An email confirmation will be sent after an order is placed. This email confirms that we have received your order, but it does not guarantee product availability or shipment.
Currency: All prices listed on the website are in AED (United Arab Emirates Dirhams) unless otherwise specified.

5. Shipping and Delivery

Shipping Times: Estimated shipping times will be provided at the time of purchase. Actual delivery times may vary depending on location and external factors.
Delivery Charges: Shipping charges will be applied to the total cost during checkout and are based on the destination and size of the order.
International Shipping: Tickno Zone Mobile Phones & Accessories Trading L.L.C is not responsible for any customs, duties, or taxes applicable to international orders.
Risk of Loss: Risk of loss for all products purchased passes to you upon our delivery to the carrier.

6. Returns and Refunds

Return Policy: You have 5 days from the date of receipt to return a product for a refund, provided the item is unused, in its original packaging, and with all original accessories and documentation.
Non-Returnable Items: Certain products such as opened software, customized items, and perishable goods are non-returnable.
Refunds: Once the returned product is inspected, refunds will be processed to the original payment method within 14 business days. Shipping charges are non-refundable.
Defective Products: In the event a product is found defective or not functioning as advertised, please contact us within7 days of receipt for a replacement or refund. After this period, manufacturer warranties may apply.

7. Warranties and Liability

Manufacturer Warranties: All electronics sold by Tickno Zone Mobile Phones & Accessories Trading L.L.C are covered by manufacturer warranties, as applicable. Warranty periods and conditions are determined by the respective manufacturer. Please refer to the product’s warranty documentation for further details.
Company Warranty: For certain products, we may offer additional warranty coverage. Details of this warranty, if applicable, will be provided with the product or on our website.
Limitation of Liability: To the extent permitted by UAE law, TTickno Zone Mobile Phones & Accessories Trading L.L.C shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to lost profits, data loss, or business interruption.
Warranty Disclaimer: All products are provided “as is” and “as available” without any express or implied warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

8. Intellectual Property

Ownership: All content, designs, trademarks, and intellectual property on our website are owned by Tickno Zone Mobile Phones & Accessories Trading L.L.C or its content providers. You are not granted any license to use such intellectual property without our prior written permission.
Third-Party Links: Our website may contain links to third-party websites. We do not endorse, nor are we responsible for, the content or practices of such websites.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law and Dispute Resolution

Governing Law: These Terms and Conditions and any transactions entered into through the website shall be governed and interpreted in accordance with the laws of the United Arab Emirates.
Dispute Resolution: In the event of a dispute, both parties agree to first attempt informal resolution. If this fails, disputes will be referred to arbitration in Dubai, UAE, in accordance with the rules of the Dubai International Arbitration Centre (DIAC). The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding.

11. Consumer Protection Law Compliance

Consumer Protection: Tickno Zone Mobile Phones & Accessories Trading L.L.C complies with the UAE Federal Law No. 15 of 2020 on Consumer Protection. This law ensures that consumers are entitled to transparency in terms of product pricing, returns, and guarantees, and provides protection against defective goods.
Guarantee of Product Quality: In accordance with the UAE Consumer Protection Law, we guarantee the quality of all products sold and their conformity with relevant safety and quality standards.

12. Termination

Termination Rights: We reserve the right to terminate or suspend your access to our website or services at any time, without notice, for conduct that we determine violates these Terms or is harmful to our interests.

13. Force Majeure

Force Majeure: We are not responsible for any delay or failure to fulfill any order or obligation caused by events beyond our control, including but not limited to acts of God, war, natural disasters, labor strikes, or government actions.

14. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Tickno Zone Mobile Phones & Accessories Trading L.L.C
Al Sabkha Road 51, Naif, Deira, Dubai
United Arab Emirates
Email: info@ticknozone.com
Phone: +971 55 490 7017

End of Terms and Conditions